Privacy Policy

Last Updated: November 29, 2025

1. Introduction

Anvista AI Search ("we", "our", or "us") operates as a Shopify app that provides AI-powered product search and recommendation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

2. Information We Collect

2.1 Information from Shopify

When you install our app, we collect:

• Store name and Shopify domain
• Product catalog data (names, descriptions, prices, images)
• Order history (for "Frequently Bought Together" recommendations)
• Basic store owner information (email, if provided)

2.2 Search Analytics

We collect anonymous search query data to improve our AI models:

• Search queries entered by your customers
• Search results clicked
• Timestamps of searches

2.3 Usage Data

We automatically collect:

• App usage statistics
• Error logs and diagnostic information
• Performance metrics

3. How We Use Your Information

We use the collected information to:

• Provide AI-powered search functionality
• Generate product recommendations
• Improve search accuracy and relevance
• Sync your product catalog
• Process billing and subscriptions
• Provide customer support
• Send service-related notifications

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data:

• Data is encrypted in transit using HTTPS/TLS
• Access to data is restricted to authorized personnel only
• We use secure cloud infrastructure providers
• Regular security audits and updates

5. Third-Party Services

We use the following third-party services:

• Anthropic Claude - For AI-powered natural language processing
• OpenAI - For text embeddings and semantic search
• Shopify - For app hosting and OAuth authentication

These services have their own privacy policies governing the use of your information.

6. Data Retention

We retain your data for as long as:

• Your app subscription is active
• Required by law or for legitimate business purposes
• 30 days after app uninstallation (unless you request immediate deletion)

7. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

8. GDPR Data Requests

We comply with Shopify's GDPR webhooks:

• Data Access: Request a copy of your data via customers/data_request
• Data Deletion: Request deletion via customers/redact or shop/redact
• Requests are processed within 30 days

9. Children's Privacy

Our app is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@anvista.app
• Website: https://anvista.app

12. Shopify-Specific Terms

By using our app, you acknowledge that:

• We operate as a Shopify app partner
• Your use is subject to Shopify's Terms of Service
• Shopify may also collect and process data as per their privacy policy
• We comply with Shopify's API Terms of Use